Frequently Asked Questions

Frequently Asked Questions, the following is a list of commonly asked questions and answers about topics such as customer services opening hours, prize shipping, handling and general promotion information.

Select the relevant FAQ to reveal the full details.


Winners will be notified immediately online and confirmed by email to the address provided on entry.

Holiday Winners

Winners of the holiday prizes will be contacted by a member of our customer services team within 7 days of winner notification and the completion of the verification process to arrange fulfilment of the prize.

Wagamama Gift Cards

Winners of the Wagamama gift cards  will receive their e-gift card to the email address provided on entry within 28 working days of winner notification and the completion of the verification process.

Japanese Cookery Voucher

Winners of the Japanese Cookery Voucher will be contacted by a member of our customer services team within 7 days of winner notification and the completion of the verification process to arrange fulfilment of the prize.

Winners will be notified immediately online and confirmed by email to the address provided on entry.

Holiday Winners

Winners of the holiday prizes will be contacted by a member of our customer services team within 7 days of winner notification and the completion of the verification process to arrange fulfilment of the prize.

Wagamama Gift Cards

Winners of the Wagamama gift cards will receive their e-gift card to the email address provided on entry within 28 working days of winner notification and the completion of the verification process.

Japanese Cookery Voucher

Winners of the Japanese Cookery Voucher will be contacted by a member of our customer services team within 7 days of winner notification and the completion of the verification process to arrange fulfilment of the prize.

Purchase any Yutaka product from TescoSainsbury’sAsdaWaitrose,  Ocado, and Morrisons. For the full list of the qualifying Yutaka products, please click here.  The products are also available in BoothsAmazonYutaka Online Shop and many other retailers.

TAKING PART

Entries are limited to one barcode per entry per day, verified by name, postal address, email address and IP address.  Entries received by any other means than that stated above will be rejected unless requested as part of a verification process

Only a maximum of three prizes may be won per person in the course of the promotion. Additional wins will not be fulfilled and the prize will be entered back into the available prize pool.

In order to take part in this promotion participants should follow the steps noted below:

  1. Purchase any qualified product (as listed https://winwithyutaka.london/how-to-enter/)
  2. Visit www.winwithyutaka.london
  3. Enter the 13 digit barcode found on the back of the promotional pack
  4. Enter full name, address (including town or city, county, postcode and country) and a valid email address. Entrants must retain their receipts showing a date of purchase during the promotional period and promotional pack it may be needed to validate a win.

BARCODE AND INTERNET ISSUES

If your entry to the competition was successful, you will be sent an email to the email you used to enter on whether you have won a prize or not. If the problem persists then please get in touch with customerservices@winwithyutaka.london who will be able to assist you.

Get in touch with customerservices@winwithyutaka.london who will check whether or not there is a win associated with the details you provided. If you are a winner, you will be awarded your prize.

Get in touch with customerservices@winwithyutaka.london who will be able to assist you.

Ensure you are entering the correct code. Your Barcode is a 13-digit code located on the product packaging. The Barcode is 13 digits and made up of numbers. If you are still having trouble entering, get in touch with customerservices@winwithyutaka.london who will be able to assist you.

MY DETAILS AND PRIVACY

From time to time, we may share entrants'; personal data with our agents / representatives to assist with administering the promotion, contacting entrants and prize fulfilment (as necessary) in line with the Data Protection Act 2018.

Yes. You can still enter the competition if you don't accept the marketing terms.

PRIZES

During the Promotion Period there are a total of 205 “winning moments” (prizes) to be won. This includes:

  • 5 x Holidays to Japan worth £2,000 each
  • 100 x Online Japanese Cookery Classes vouchers worth £25 each
  • 100 x Japanese Restaurant Gift Cards worth £50 each

CUSTOMER SERVICES

If it has been over 5 working days and you haven't been contacted by the Yutaka Marketing Team, you can get in touch by email at customerservices@winwithyutaka.london or by calling 01524 68446.

If you're having trouble with your prize claim, please get in touch with the Yutaka Customer Care via customerservices@winwithyutaka.london or by calling 01524 68446 (open Monday to Friday, 9am-5pm).

The Barcode can be found on the individual promotional pack of Yutaka that you have purchased. If you are still unable to locate the Barcode, please contact customerservices@winwithyutaka.london or call on 01524 68446.